Terms of Service

These terms govern your use of MAIA's AI platform and intelligent automation services.

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Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and MAIA ("Company," "we," "us," or "our") regarding your access to and use of the MAIA artificial intelligence platform, including our website, applications, and all related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

Eligibility and Account Registration

Eligibility Requirements

To use our Services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts
  • Not be prohibited from using the Services under applicable laws
  • Represent a legitimate business or organization (for enterprise services)
  • Comply with all applicable local, national, and international laws

Account Registration and Security

When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your login credentials
  • Notify us immediately of any unauthorized access or security breaches
  • Accept responsibility for all activities conducted through your account
  • Use only one account and not share access with unauthorized individuals

Use of Services and Acceptable Use Policy

Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for lawful business purposes in accordance with these Terms and any applicable service agreements.

Prohibited Activities

You agree not to:

  • Use the Services for any illegal, harmful, or fraudulent purposes
  • Violate any applicable laws, regulations, or third-party rights
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of the Services
  • Reverse engineer, decompile, or attempt to extract source code from our platform
  • Use automated systems (bots, scrapers) to access the Services without authorization
  • Upload malicious code, viruses, or any harmful software
  • Collect or harvest user data without consent
  • Impersonate any person or entity or misrepresent your affiliation
  • Use the Services to compete with MAIA or develop competing products
  • Remove, obscure, or alter any proprietary notices or labels
  • Resell, sublicense, or redistribute the Services without authorization

Intellectual Property Rights

MAIA's Intellectual Property

The Services, including all software, algorithms, AI models, designs, text, graphics, logos, and other content, are owned by MAIA and protected by copyright, trademark, patent, and other intellectual property laws. All rights not expressly granted to you are reserved by MAIA.

The MAIA name, logo, and all related product and service names are trademarks of MAIA. You may not use these marks without our prior written permission.

Your Content and Data

You retain all ownership rights to the data, content, and materials you provide to the Services ("Your Content"). By using our Services, you grant MAIA a limited, non-exclusive, worldwide license to use, process, and store Your Content solely to provide and improve the Services.

You represent and warrant that you have all necessary rights to Your Content and that Your Content does not violate any third-party rights or applicable laws.

AI-Generated Content

Content generated by MAIA's AI systems based on Your Content and instructions ("AI-Generated Content") is provided to you for your use. However, you acknowledge that AI-generated content may require human review and that you are solely responsible for verifying its accuracy, appropriateness, and compliance with applicable laws before use.

Fees, Payment, and Subscriptions

Pricing and Payment

Certain Services require payment of fees as specified in your service agreement or our pricing page. You agree to pay all applicable fees according to the payment terms in effect when the fees become payable.

All fees are exclusive of applicable taxes unless otherwise stated. You are responsible for all taxes associated with your purchase, excluding taxes based on MAIA's net income.

Subscription Terms

Subscription services renew automatically at the end of each billing period unless canceled in accordance with our cancellation policy. We will charge your payment method on file for renewal subscriptions.

Price changes for subscriptions will be communicated at least 30 days in advance. Your continued use of the Services after a price change constitutes acceptance of the new pricing.

Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting us. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial billing periods or unused services, except as required by law or as specified in your service agreement.

Data Privacy and Security

We are committed to protecting your privacy and securing your data. Our collection, use, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining appropriate security measures for Your Content and for compliance with applicable data protection laws, including GDPR where applicable.

Service Availability and Support

Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted or error-free operation. We may temporarily suspend access to the Services for maintenance, updates, or to address technical issues.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice, except in emergency situations.

Customer Support

We provide customer support as specified in your service agreement. Support availability, response times, and channels may vary based on your subscription tier and service plan.

Disclaimers and Limitations of Liability

Service Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will meet your specific requirements, that AI-generated content will be accurate or error-free, or that the Services will operate without interruptions or errors. You use the Services at your own risk.

AI System Limitations

You acknowledge that AI systems, including MAIA's intelligent automation platform, have inherent limitations. AI-generated outputs may contain errors, biases, or inaccuracies. You are solely responsible for reviewing, verifying, and validating all AI-generated content before use in production environments or for critical business decisions.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

IN NO EVENT SHALL MAIA'S TOTAL LIABILITY EXCEED THE AMOUNTS PAID BY YOU TO MAIA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless MAIA, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

Your use or misuse of the Services, Your Content or data, your violation of these Terms, your violation of any third-party rights, or your violation of applicable laws or regulations.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Termination

Termination by You

You may terminate your account and stop using the Services at any time by following the cancellation procedures in your account settings or by contacting us. Upon termination, you remain responsible for all fees incurred up to the termination date.

Termination by MAIA

We may suspend or terminate your access to the Services immediately, without prior notice, if:

  • You violate these Terms or any applicable laws
  • Your account shows signs of fraudulent or abusive activity
  • We are required to do so by law or legal authority
  • Continuing to provide Services creates security, legal, or technical risks
  • Your account has been inactive for an extended period

Effect of Termination

Upon termination, your right to access and use the Services immediately ceases. We may delete Your Content from our systems following termination, subject to applicable law and our data retention policies. Provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.

Dispute Resolution and Governing Law

Governing Law

These Terms and any disputes arising out of or related to the Services shall be governed by and construed in accordance with the laws of Malta, without regard to its conflict of law provisions.

Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or the Services, the parties agree to first attempt to resolve the dispute through good-faith negotiations. If negotiations are unsuccessful within 30 days, either party may pursue legal remedies.

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Malta, and you consent to the personal jurisdiction of such courts.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and MAIA regarding the Services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver of any provision will be effective unless made in writing and signed by an authorized representative of MAIA.

Assignment

You may not assign or transfer these Terms or your rights and obligations without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this provision is void.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

Contact Information

If you have questions about these Terms or need to contact us regarding the Services, please reach out:

MAIA
2 Spinola Road
St Julians STJ 3019
Malta

Email: info@maiabrain.com
Phone: +356 2010 2020

Last Updated: January 20, 2026

Related Information

Questions About Our Terms?

Contact our team for clarification on any terms of service questions.

Address

2 Spinola Road
St Julians STJ 3019
Malta

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