An honest, detailed comparison of MAIA Brain and Salesforce Agentforce across every capability that matters to European enterprises — from AI depth to deployment flexibility and total cost. Stack-agnostic. EU AI Act ready. Live in 4–6 weeks.
Salesforce Agentforce is an impressive agentic AI platform — if your entire enterprise already runs on Salesforce CRM, Marketing Cloud, and the broader Salesforce ecosystem. Its Atlas Reasoning Engine delivers genuine autonomous task execution, Einstein AI provides strong predictive and generative capabilities, and the 8,000+ AppExchange integrations make it compelling for deep Salesforce customers. But Agentforce is not a standalone AI platform. It requires an Enterprise or Unlimited Salesforce edition as a prerequisite — you cannot buy or run Agentforce independently. Pricing stacks across your base Salesforce licence ($125–$650+/user/month), per-conversation charges ($2 per external agent interaction), Flex Credits ($0.10/action), and Quickstart implementation fees ($2,000–$6,000 per agent). For European enterprises running mixed technology environments — SAP, Oracle, Microsoft Dynamics, custom ERPs alongside or instead of Salesforce — Agentforce simply does not apply. MAIA Brain is a specialist AI automation platform that works across any system, any CRM, any ERP, with no platform lock-in, transparent pricing, and full on-premise deployment for regulated industries.
We've taken Salesforce Agentforce's advertised capabilities and compared them honestly with MAIA Brain across 13 criteria relevant to European enterprise automation teams.
| What You Need It to Do | Salesforce Agentforce |
MAIA Brain ★ RECOMMENDED
|
|---|---|---|
| Works independently of any specific CRM platform | No — requires Enterprise or Unlimited Salesforce edition as a mandatory prerequisite | Yes — fully CRM-agnostic; connects to any platform via 500+ enterprise integrations |
| Autonomous multi-step AI task execution | Yes — Atlas Reasoning Engine; strong for Sales, Service and Field Service workflows | Yes — neurosymbolic AI reasons across any business function or system |
| Run fully on-premise (data never leaves your environment) | No — cloud-only SaaS; no on-premise deployment option available | Yes — full on-premise deployment included as standard in all plans |
| Connect to SAP, Oracle, Microsoft Dynamics, and custom ERPs | Partial — primarily designed for Salesforce-native data; SAP via MuleSoft (additional cost) | Yes — native connectors for SAP, Oracle, Microsoft 365, Dynamics and 500+ enterprise systems |
| Transparent, predictable pricing with no platform prerequisites | No — multi-layer pricing: Salesforce licence + per-conversation + Flex Credits + implementation fees | Yes — simple, transparent pricing with no platform dependency or consumption billing surprises |
| EU AI Act and GDPR compliance built in | Partial — GDPR compliance available; EU AI Act readiness requires additional configuration; cloud-only | Yes — EU AI Act ready and GDPR by design; full on-premise option for regulated environments |
| Handle unstructured documents natively (invoices, contracts, correspondence) | Partial — Einstein AI handles Salesforce-linked documents; limited for external document types | Yes — native document intelligence adapts to any format from any source, out of the box |
| Automate processes across HR, Finance, Operations (not just Sales/Service) | Partial — primarily Sales, Service and Field Service agents; limited beyond CRM functions | Yes — cross-functional automation across any business process without system constraints |
| Get smarter over time without reprogramming | Partial — Einstein models improve with Salesforce data; limited self-learning outside CRM context | Yes — continuous self-learning from every completed task across all connected systems |
| Time to productive AI deployment | Partial — Quickstart packages from $2,000–$6,000/agent; full deployment typically several months | Yes — 4–6 weeks to go live, including onboarding, configuration and integration |
| Works for organisations not currently on Salesforce CRM | No — Agentforce is exclusively a Salesforce product; not available without full Salesforce stack | Yes — works with any existing software environment; no CRM prerequisite |
| No per-conversation or per-action consumption billing | No — $2/external conversation; Flex Credits at $0.10/action; costs escalate with usage volume | Yes — predictable plan pricing with no per-action or per-conversation charges |
| Multi-language support across European markets | Partial — available via Salesforce localisation settings; varies by feature and market | Yes — native multi-language support across all European languages |
Based on publicly available Salesforce Agentforce pricing information and third-party research as of February 2026. Individual results vary. Verify current pricing directly with Salesforce.
Six capabilities that fundamentally differentiate MAIA Brain from an AI platform built exclusively around the Salesforce ecosystem.
Agentforce delivers exceptional AI within the Salesforce ecosystem. MAIA Brain delivers the same AI depth across any technology stack — SAP, Oracle, Microsoft Dynamics, HubSpot, legacy ERPs, and custom systems. No CRM preference. No platform mandate. If your data lives there, MAIA Brain can work with it.
Agentforce is cloud-only SaaS. For regulated European enterprises — financial services, healthcare, public sector — that require data to remain entirely within their own infrastructure, Agentforce is simply not an option. MAIA Brain offers full on-premise deployment as standard, with no additional module costs or infrastructure complexity.
Agentforce's $2 per external conversation model means your AI costs scale directly with every customer interaction. During high-volume periods — seasonal spikes, campaigns, service incidents — costs multiply unpredictably. MAIA Brain operates on a flat, predictable plan structure. Your AI costs do not change because your customers are active.
Agentforce specialises in Sales, Service, and Field Service workflows — the departments that live inside Salesforce. MAIA Brain automates across HR, Finance, Legal, Compliance, Operations, Procurement, and any other function your organisation runs — with the same depth of AI reasoning regardless of the department or system involved.
MAIA Brain is built with EU AI Act readiness from the architecture up — decision explainability, audit trails, data residency controls, and on-premise deployment as standard. Agentforce's compliance posture is evolving, and its cloud-only deployment model creates data residency challenges that many European regulated organisations cannot accept.
Salesforce Einstein and the Atlas Reasoning Engine are powerful for CRM-contextual decisions. MAIA Brain's neurosymbolic AI reasons through complex, multi-step decisions across any domain — legal documents, financial instruments, operational exceptions, supply chain decisions — with the same depth of reasoning regardless of whether Salesforce is involved at all.
MAIA Brain replaces a complex, Salesforce-dependent deployment process with a structured, supported onboarding that works with your existing technology stack.
MAIA's team audits your existing systems — including any Salesforce deployments — and maps which automation priorities deliver the fastest results. Every discovery session is included in your plan. No consultant day rates. No Quickstart package fees.
MAIA connects to your complete technology stack — Salesforce if you use it, and all the systems alongside it: SAP, Oracle, Microsoft 365, and 500+ more — using pre-built enterprise connectors. Configuration is done in plain language. No proprietary development environment required.
MAIA goes live in 4–6 weeks. It handles exceptions autonomously, learns from every completed task, and improves accuracy across all connected systems — not just within the boundaries of your CRM data.
An honest guide to when Agentforce remains the stronger choice — and when MAIA Brain is the better fit.
We evaluated Agentforce seriously. The AI capabilities inside Salesforce were genuinely impressive. But our finance, HR and operations processes live in SAP and custom systems — not in Salesforce. The moment we left the Salesforce boundary, the agent couldn't help. MAIA Brain worked across everything from day one.
Book a 30-minute demonstration and see MAIA Brain working across your complete technology stack — not just inside a single platform. No commitment. No Salesforce licence required.